Eaton Rapids Medical Center (ERMC) is happy to announce that it’s Rural Health Clinic (RHC) was presented with the “Performance Improvement” Award from Blue Cross Blue Shield (BCBS). This award is based off the outstanding improvement of their BCBS quality scores and commitment to delivering high quality healthcare.
“We found out we reached our 4% Value Based Reimbursement (VBR) goal, which the entire staff, especially the Population Health Team, has worked hard to achieve,” said Tanya Marsh, RHC Manager. “We are celebrating the entire staff because it starts with the receptionists assisting and scheduling patients, the medical assistants and nurses obtaining and capturing information, and the providers caring for each individual.”
In order to achieve this goal, the care coordinators had to obtain a certain number of care coordination calls with BCBS patients. They assist these individual’s with medication refills, referrals, and other health related items the patient may need.
“Our office has also increased the number of hospital follow-up appointments and communication in the appropriate amount of time,” said Marsh. “These improvements have shown BCBS that we are committed to quality care for our patients.”
Congratulations to our RHC, and thank you for your continued commitment to deliver on our mission to Care, Serve, Inspire.
