Patient Rights

Patient has the right to:

  • Prompt notice to their physician and family member(s) if requested, of admission to the hospital
  • Communication in a way they understand
  • Considerate and respectful treatment, free of abuse, harassment and discrimination, based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identity or expression
  • Personal preferences regarding culture, personal values, beliefs, religion and other spiritual services
  • Emotional support from a family member or friend unless it interferes with on other patients' rights or is contraindicated
  • Personal privacy and confidentiality of their medical record and communication.
  • Access their health record and request for amendments
  • Care in a safe setting, free of restraint or seclusion other than to ensure immediate physical safety
  • The identity and professional status of individuals providing service to them
  • Be in contact with individuals outside the hospital
  • Knowledge of diagnosis, prognosis and informed input in their treatment and discharge plan
  • Be informed of his/her health status, involved in care plan and treatment.
  • Refuse or request treatment to the extent permitted by law
  • Advance Directives and to have physicians and staff comply with those directives
  • Pain information and treatment measures
  • Billing information and staff to explain charges
  • Hospital rules related to patient responsibilities and conduct
  • Complaint and appeal process to fairly and quickly resolve differences with the healthcare facility

Pain and Pain Relief Measures

Patient has the right to:

  • A concerned staff committed to pain prevention and management
  • Health professionals who respond quickly to reports of pain
  • Health professionals who believe your reports of pain
  • State-of-the-art pain management

As a patient at this hospital, we expect that you will:

  • Ask your doctor or nurse what to expect regarding pain and pain management
  • Discuss pain relief options with your doctor and nurse
  • Work with your doctor and nurse to develop a pain management plan
  • Ask for pain relief when pain first begins
  • Help your doctor and nurse assess your pain
  • Tell your doctor or nurse if your pain is not relieved
  • Tell your doctor or nurse about any worries you have about taking pain medication

It's the Law:

If you have a medical emergency or are in labor

You have the right to receive, within the capabilities of the hospital's staff and facilities:

  • An appropriate medical screening examination
  • Necessary stabilizing treatment (including treatment for an unborn child)
  • If necessary, an appropriate transfer to another facility even if you cannot pay, you do not have medical insurance or you are not entitled to Medicare or Medicaid

This hospital does participate in the Medicaid program.

Patient Responsibilities

Provision of information: A patient has the responsibility to provide, to the best of his/her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to his/her health. He/She has the responsibility to report unexpected changes in his/her condition to the responsible practitioner. A patient is responsible for making it known whether he/she clearly understands a considered course of action and what is expected of him/her.

Compliance with instruction: A patient is responsible for following the treatment plan recommended by the practitioner primarily responsible for his/her care. This may include following the instructions of nurses and allied health personnel as they carry out the coordinated plan of care, implement the responsible practitioner's orders and as they enforce the applicable Medical Center rules and regulations. The patient is responsible for keeping appointments and when he/she is unable to do so-for any reason-for notifying the responsible practitioner of the Medical Center.

Refusal of treatment: The patient is responsible for his/her actions if he/she refuses treatment or does not follow the practitioner's instructions.

Patient Complaint Process

Concerned About Your Care at Eaton Rapids Medical Center?

Any patient, family member or other visitor having concerns about safety or quality of care provided by Eaton Rapids Medical Center is invited to report these concerns directly to either the department manager or hospital administration.

Your concern may be submitted in person, by phone or mail, with or without your name. Complaints or concerns expressed are taken seriously, with required actions performed in a non-punitive manner. Reporting forms are available for your convenience. Please ask your healthcare provider for a copy.

This facility is accredited by Det Norske Veritas (DNV). Complaints or concerns regarding safety or quality of care may also be reported directly to DNV.

Thank you for giving us the opportunity to better serve you!

Phone: 517-663-9442
Eaton Rapids Medical Center
1500 South Main Street
Eaton Rapids, MI 48827

Det Norske Veritas (DNV)
Phone: 866-523-6842
DNVGL Healthcare
400 Techne Center Drive
Milford, OH 45150