Eaton Rapids Medical Center (ERMC) has been ranked second in the State of Michigan for delivering best-in-class patient experience. The hospital was recently awarded the 2022 Outstanding Patient Experience Award by Healthgrades, an organization that researches and compares healthcare providers across the country. ERMC’s ranking on this list officially marks it as one of the top hospitals in the nation, and the second best hospital in the state of Michigan, for overall patient experience.
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS). Healthgrades bases its rankings on nine specific measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions. For this annual analysis 3,173 hospitals were evaluated using data collected from HCAHPS surveys and the top 15% across the nation were recognized as prioritizing and excelling in patient experience.
“COVID-19 has placed so much pressure on our healthcare system and has presented many challenges to maintaining the high standards we have established,” said Heather Schragg, Director of Patient Experience at ERMC. “But we have made it a constant priority to keep patient experience front and center, even in these challenging times, and it’s great for our staff and providers to receive this recognition for their hard work.”
To learn more about this award, and to compare healthcare providers in your area, you can visit healthgrades.com/quality/outstanding-patient-experience-award.