ERMC earns ISO certification

Eaton Rapids Medical Center (ERMC) is the first hospital in the Greater Lansing region to be ISO 9001:2008 certified. ISO 9001:2008 is a quality management system used by performance-driven organizations around the world to ensure quality, safety and efficiency. The system was developed by the International Organization for Standardization (ISO), an independent, non-governmental international organization that creates standards and specifications for products, services and systems. ISO methodologies have been adopted by almost every industry, including manufacturing, technology, food safety, agriculture and healthcare.

The certification was issued by DNV GL following an annual, unannounced accreditation survey of the Medical Center in June. DNV GL is the leading accrediting body of US hospitals integrating ISO quality compliance with the Medicare Conditions of Participation. The accreditation program encourages hospitals to openly share information across departments and to discover improvements in clinical workflows and safety protocols. While on site for the annual three-day audit, DNV-GL surveyors validated that Eaton Rapids Medical Center abides by rules and regulations at all times by witnessing patient care and confirming that operations match policies and procedures.

“ISO certification makes us an elite hospital that meets an additional level of quality standards,” said Kristine Allen, Chief Operating Officer at ERMC. “This journey has allowed us to optimize operations and enhance customer service with consistency and increased effectiveness. ISO standards help us map out and study entire processes to identify areas for improvement, reduce errors and most importantly, improve outcomes for our patients.”

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