ERMC earns ISO 9001:2015 certification

Eaton Rapids Medical Center (ERMC) has achieved certification to the ISO 9001:2015 Quality Management System, reflecting the hospital’s long-term commitment to quality, safety, efficiency, transparency, and patient satisfaction. The certification is valid for three years and is provided by DNV GL – Business Assurance.

ISO 9001 is the most widely used quality management standard in the world. The system was developed by the International Organization for Standardization (ISO), an independent, non-governmental international organization that creates standards and specifications for products, services, and systems. ISO methodologies have been adopted by almost every industry, including manufacturing, technology, food safety, agriculture, and healthcare. Last modified in 2008, the 2015 version of ISO 9001 is the result of input from business and technical experts around the world. The program requires greater involvement of senior management, a broader understanding of supply chains, and more focus on stakeholder (not just customer) expectations.

“ISO certification makes us an elite hospital that meets an additional level of quality standards,” said Kristine Allen, RN, MSN, MHA, Chief Operating Officer at ERMC. “This journey has allowed us to optimize operations and enhance customer service with consistency and increased effectiveness. ISO standards help us map out and study entire processes to identify areas for improvement, reduce errors, and most importantly, positively impact outcomes for our patients. Our ISO certification helps us continually improve, and, equally important, allows us to publicly communicate our dedication to excellence.”

Eaton Rapids Medical Center has been an independent, not-for-profit community hospital since 1957. The hospital provides emergency, surgical, inpatient, outpatient, and primary care for patients of all ages. To learn more about Eaton Rapids Medical Center and the services they provide, please visit

DNV GL – Business Assurance is part of the DNV GL Group, a world-leading certification body helping businesses assure the performance of their organizations, products, people, facilities, and supply chains through certification, verification, assessment, and training services. For more information about DNV GL – Business Assurance, visit

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