ERMC earns ISO 9001:2015 certification

Eaton Rapids Medical Center (ERMC) has achieved certification to the ISO 9001:2015 Quality Management System, reflecting the hospital’s long-term commitment to quality, safety, efficiency, transparency, and patient satisfaction. The certification is valid for three years and is provided by DNV GL – Business Assurance.

ISO 9001 is the most widely used quality management standard in the world. The system was developed by the International Organization for Standardization (ISO), an independent, non-governmental international organization that creates standards and specifications for products, services, and systems. ISO methodologies have been adopted by almost every industry, including manufacturing, technology, food safety, agriculture, and healthcare. Last modified in 2008, the 2015 version of ISO 9001 is the result of input from business and technical experts around the world. The program requires greater involvement of senior management, a broader understanding of supply chains, and more focus on stakeholder (not just customer) expectations.

“ISO certification makes us an elite hospital that meets an additional level of quality standards,” said Kristine Allen, RN, MSN, MHA, Chief Operating Officer at ERMC. “This journey has allowed us to optimize operations and enhance customer service with consistency and increased effectiveness. ISO standards help us map out and study entire processes to identify areas for improvement, reduce errors, and most importantly, positively impact outcomes for our patients. Our ISO certification helps us continually improve, and, equally important, allows us to publicly communicate our dedication to excellence.”

Eaton Rapids Medical Center has been an independent, not-for-profit community hospital since 1957. The hospital provides emergency, surgical, inpatient, outpatient, and primary care for patients of all ages. To learn more about Eaton Rapids Medical Center and the services they provide, please visit

DNV GL – Business Assurance is part of the DNV GL Group, a world-leading certification body helping businesses assure the performance of their organizations, products, people, facilities, and supply chains through certification, verification, assessment, and training services. For more information about DNV GL - Business Assurance, visit

Article posted on May 21, 2019. - Article Permalink

Fight the Bite! Protect Yourself from Ticks this Summer

Ticks are one of summer’s irritations, and sometimes their bites can become serious. Residents should know how to protect themselves from illnesses spread by ticks, such as Lyme disease. Lyme disease is caused by bacteria and is spread through the bite of infected blacklegged ticks (also known as deer ticks). The range of the blacklegged tick in Michigan is growing. Barry County has a known risk for Lyme disease, and Eaton County has a potential risk for Lyme disease. Other types of ticks are commonly found in Michigan and can spread other diseases to people.

Ticks can attach to any part of the human body but are often found in hard-to-see areas such as the groin, armpits, and scalp. In most cases, the tick must be attached for 36-48 hours or more before Lyme disease can be transmitted. Because of this, doing a full-body check to find and remove ticks after spending time outdoors is important. Ticks should be removed by grasping the tick with fine-tipped tweezers, as close to the skin as possible and pulling upward with steady, even pressure; detailed instructions can be found at

It is recommended that ticks removed from people or engorged with human blood are submitted for identification. Ticks that are identified as blacklegged ticks and are still alive can be submitted to the Michigan Department of Health and Human Services (MDHHS) for Lyme disease testing. The Barry-Eaton District Health Department (BEDHD) can help with screening ticks and mailing them to MDHHS. Ticks can also be directly submitted to MDHHS. More information can be found at Pictures of ticks can also be sent to MDHHS for identification to see if it is a blacklegged tick or another species that does not carry Lyme disease. Instructions can be found at

If someone is bitten by a tick that is suspected or confirmed to be a blacklegged tick, they should call their healthcare provider. They should be sure to tell their healthcare provider about their recent tick bite: when the bite occurred, and where they most likely came into contact with the tick. Symptoms of Lyme disease include fever, headache, and fatigue. Many, but not all, people will get a characteristic “bull’s-eye” skin rash. If untreated, infections can become serious. Most cases of Lyme disease can be treated successfully with antibiotics.

To avoid being bitten by ticks, there are several ways people can protect themselves:

  • Wear light-colored clothing so ticks can be spotted more easily and removed before they bite.
  • Wear long-sleeved shirts and tuck pants into socks or boots. Wear boots or shoes instead of sandals, especially in areas by brush or long grass.
  • Apply insect repellents with DEET to clothes and exposed skin and apply a permethrin product to clothes (this kills ticks on contact). Be sure to follow the manufacturer’s instructions for use.
  • Walk in the center of trails to avoid contact with overgrown grass and brush at trail edges.
  • Bathe or shower as soon as possible after coming indoors (preferably within two hours) to wash off and more easily find crawling ticks.
  • Conduct a full-body tick check using a hand-held or full-length mirror to view all body parts upon return from potentially tick-infested areas. Parents should check their children for ticks under the arms, in and around the ears, inside the belly button, behind the knees, between the legs, around the waist, and especially in their hair.
  • Examine gear and pets. Ticks can ride into the home on clothing and pets, and then attach to a person later, so carefully examine pets, coats, and packs.
  • Tumble clothes in a dryer on high heat for an hour to kill remaining ticks.

For more information on Lyme disease, visit For tick-related questions, including questions about tick submissions, please call BEDHD’s Environmental Health Division at 517-541-2615 (Eaton County) or 269-945-9516 (Barry County).

-From the Barry-Eaton District Health Department

Article posted on May 21, 2019. - Article Permalink

ERMC receives Governor's Award of Excellence

Eaton Rapids Medical Center officials accept the 2019 Governor's Award of Excellence from MPRO President and CEO Leland Babitch. (Left to right) Kris Allen, RN, MSN, MHA; Barbara Parrott, RN; Leland Babitch, MD, MBA; and Heather Schragg, CIC.

Eaton Rapids Medical Center (ERMC) is pleased to announce it has received MPRO’s 2019 Governor’s Award of Excellence for outstanding achievement in Effective Reporting and Measurement. Award recipients were honored at a ceremony held on May 8, 2019 at Eagle Eye Golf Course in Bath Township, MI. The hospital also received a special tribute from Senator Tom Barrett and Representative Sarah Lightner.

This year, more than 130 Michigan hospitals, physician practices, nursing homes, inpatient psychiatric facilities, ambulatory surgery centers, and home health agencies were honored with the Governor’s Award of Excellence. This award recognizes participants for their dedication and success in improving healthcare quality and patient safety in Michigan. To be eligible for the award, participants must have achieved, maintained, and continually improved in specific and rigorous milestones related to the award they received.

“I am extremely proud of the hard work and dedication that our staff put into achieving this level of quality,” remarked Heather Schragg, Eaton Rapids Medical Center Director of Patient Experience, Risk, and Quality. “Being recognized at this level is quite an accomplishment and we could not have done it without the team efforts of our infection control, nursing, and pharmacy staff!”

“We are fortunate to be able to partner with Eaton Rapids Medical Center and all the other dedicated organizations across the state of Michigan,” said MPRO President and CEO Leland Babitch, M.D., MBA. “To be able to recognize these outstanding accomplishments with the Governor’s office highlights the importance of improving healthcare quality in our state.”

The Governor’s Award of Excellence was first developed in 2003. MPRO is a nonprofit organization and national leader in healthcare quality improvement and medical review.

Eaton Rapids Medical Center has been an independent, not-for-profit community hospital since 1957. The hospital provides emergency, surgical, inpatient, outpatient, and primary care for patients of all ages. To learn more about Eaton Rapids Medical Center and the services they provide please visit

Article posted on May 20th, 2019. - Article Permalink

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