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2013ReporttotheCommunityConnectionsSoaringtonewheightsinhealth 2517.663.2671www.eatonrapidsmedicalcenter.orgBoardofDirectorsTimothyJ.JohnsonPresidentCEOAMessagefromourPresidentCEOChairmanMichaelDeGrowViceChairmanLeonardPetersSecretaryBillBottiTreasurerRosiTerpeningPresidentCEOTimothyJohnsonChiefofStaAshokGuptaM.D.DirectorsDonnaAdamsJamieDavidsonCarlDavisThomasKellyD.O.StevenPetersNancyPopleThedoctorandstatreateduslikewewerepeoplenotjustanumberoradierentcase.LisaV.TheRehabilitationDepartmenthasbeenincred-ible.Thestaisverythoroughandextremelykind.RobinV.PatientTestimonialsDearFriendsandColleaguesWehaveaccomplishedsomuchin2013itshardtobelievethat2014willbeevenbusier.TheupcomingyearisprovingtobeverybrightandpromisingforEatonRapidsMedicalCen-ter.Itisanticipatedthatournewestservicetotalkneeandhipreplacementsurger-ieswillsteadilyincrease.Wearendingthatoursurroundingcommunitiesarebeginningtotakenotethatthesamequalityphysi-ciansthattreatpatientsinLansingandJacksonalsoprovideserviceshere.Pardonourdust.StartinginJanuary2014wearecreatinganewenvironmentbelowthenewEmergencyDepartmentforourLaboratorytoprovidemoreecienttestingandotherservices.AsthemaponthenextpageshowsthisnewrenovationwillalsohouseourFinanceandPatientAccountsdepartments.EatonRapidsMedicalCenterwasrecentlyaccreditedbyDetNorskeVeritasHealthcareInc.DNV.DNVhasdeemingauthoritygrantedbyCentersforMedicareMedicaidCMStoaccredithospitals.SurveysareconductedannuallyandproceduresaretiedtothespecicCMSConditionsofPartici-pation.Theyoeramorecollaborativeeducationalexperi-encebyprovidingsuggestionsandanswerstotheissuesthatmayarisefromstateandfederalhospitalrequirements.Wearemovingintoanewchapterofhealthcareinformationandcoverage.Thecompletionofthetransitionintoelec-tronicmedicalrecordswillcatapultusintothenexteraofmedicalrecordkeepingandhealthcare.Youwilllearnaboutallofthisandmuchmoreasyouipthroughthepagesofthisreport.Enjoy- 3ERMCCEOjoinsMHABoardofTrusteesTimJohnsonEatonRapidsMedicalCenterPresidentandChiefExecutiveOcerhasbeenselectedtoserveontheMichiganHealthHospitalAssociationMHABoardofTrustees.InadditiontheMHAisspon-soringhisparticipationintheAmericanHospitalAssociationsHealthCareTrans-formationFellowship.IamexcitedtobeworkingonbehalfofallthehospitalsinMichigan.Iwillstrivetohelpthemcontinuetodeliverthebestcarepos-sibletoourpatientsduringthesetimesofuncertaintyinthehealthcareeldstatedJohnson.HebecamePresidentandCEOofEatonRapidsMedicalCenterin2009.PriortohiscurrentroleheservedasChiefFinan-cialOceratERMCfornineyears.MywifeandIuseEatonRapidsMedicalCenterSpe-cialtyClinicswheneverwecan.Itsclosetheyreniceandtheyalwaysareveryprofessional.-TomL.Ireceivedkindprofessionaltreatmentfromthesta.Theyareverynurturing.SharonS.TheMichiganHealthHospitalAssociationisthestatewideleaderrepresentingallofthecommunityhospitalsinMichigan.Establishedin1919andbasedinLansingtheMHArep-resentstheinterestsofitsmemberhospitalsandhealthsystemsinlegislativeandregula-toryarenasonkeyissues.MHAalsosupportseortstoprovidesafequalitycost-eectiveandaccessiblecare.FormoreinformationvisitMHA.org.RAMPELEC.ROOMSTORAGEOFFICE1OFFICE1OFFICE2OFFICE2WORKSTN.WORKSTN.WORKSTN.WORKSTN.WORKSTN.WORKSTN.WORKSTN.WORKSTN.WORKSTN.WORKSTN.SHAREDBREAKROOMNEWLABLOGINSPECIMENSWORKAREABLOODBANKW.I.C.OFFICE1FINANCEMICROWATERROOMOFFICE3PARTTIMELIBRARYSECUREDSTORAGESTORAGEROOMSECUREDSTORAGEEXIST.STAIRSCORRIDORCORRIDOREXIST.STAIRSSTAIRS 4517.663.2671www.eatonrapidsmedicalcenter.orgAseveryoneknowstheAordableCareActisstillattheforefrontofboththepoliticalandpublicconsciousness.Americansnowhavetheoptiontoenrollinahealthcareplanthroughthehealthinsurancemarket.Althoughtheenrollmentprocessiscertainlyhavingitsshareofchallengeseducatingthepubliconhealth-carespendingisaworthwhilebenet.Butwhatisthebestwaytocommunicateaverycomplexsystemofchargesandreimburse-mentPricetransparencyinwhichconsumerscancomparepricingofparticularproceduresfromvariousfacilitiesisonesuchendeavor.Unfortunatelythisinformationdoesnotspeaktothequalityofcarethenumberofproce-duresperformedoreasilyanswerhowmucheachpatientsportionofaproceduremaycost.TheAordableCareActhasalsocreateduncertaintyforhospitalsregardingwhethertheinsuranceoeringswillactuallygeneratemorecareforourcitizens.Individualsmayhavemoreaccesstohealthcarebutcantheyaordtopaythehigherdeductiblesassoci-atedwithmanyofthelowerpremiumplansIfnotwilltheyendupforegoingneededproceduresorhavetheproceduresperformedandnotbeabletocoverthecostsAtwhatlevelwilltheinsurancecarriersreimbursethefacilitiesHospitalsacrossthenationarestrugglingtoplanfortheseunknownresults.Theonethingonwhichtheyalldoagreeisthattheircostsofoperationsneedtobecon-trolled.Comparingournancialresultsandsharingbestpracticeswitheachotherwillbeimportanttooursuccessinthenewenviron-ment.Everyhospitalislookingforwaystoprovidethebesthealthcarepossiblewhileeliminatingcoststhatdonotaddvalue.Althoughtherearechallengesaheadtherearealsomanypositivesthatourfacilityhasexperienced.AttheendoflastyearwemovedourRedicareservicesoutoftheEmer-gencyDepartmentandintoourFamilyPrac-ticeallowingustoprovidegreateraccesstohealthcareprovidersandquickerturnaroundtimes.Ourpatientsclearlyfeltthatthiswasaconstructivechange.Wewereabletoprovide2477additionalRedicarevisitswhichisan18.4increase.AtthesametimeourFamilyPracticealsoincreaseditsservicewith1392additionalvisits.Thisisa48.5increasefromtheprioryearAsyouwillreadthroughouttheConnectionswehavealsoaddedseveraldierentservicesthatweareexcitedtobringtothecommunity.Althoughwehaveexperiencedlowervol-umesjustasmosthospitalshaveourreduc-tionshavenotbeenassignicantallowingustorecordasmallpositivebottomline.Thisislargelyduetothecontinuedsup-portfromourcommunity.Asalwaysbeingacommunityhospitalisoneofourprimarymissionsandwecontinuetoprovidecarebeyondthatwhichisreimbursed.DuringourlastreportingperiodERMCprovideduncompensatedcareandbenetprogramsatthefollowinglevelsMedicaidCosts778448BadDebtCosts852665CharityCare55822CommunityBenetPrograms106053Total1792988Itisclearthatthehealthcarelandscapewillbeinastateofuxformanyyears.HoweverEatonRapidsMedicalCenterisreadyforthechallenge.Weareexcitedabouttheprospectsofservingmorepatientsprovidinghighertechnologiesandoeringmoreservices.Thankyouforlettinguscareforyou.FromtheCFOShariGlynnShariGlynnChiefFinancialOcer 5Everyonewasthoroughanddidntactliketheywererushed.ThePAJenniferWestonandthereceptionistwereverykindandmadeusfeellikeeverythingwasincontrol.-LaurieS.Overallnicepeopleandaniceplace.WilliamP.AsaresultweengagedtheassistanceofCap-stoneLeadershipSolutionsinlate2012.CapstoneaMichigan-basedcompanyisacoachingandtrainingrmthatspecializesinassessingplanningandexecutingevidence-basedstrategiesthatcreategreatresultsinhealthcare.ThispartnershiphasassistedERMCinplanningandimplementingsolutionsthatimprovethepatientandemployeeexperience.TostarttheprocessJaneMcLeodandSueTetzlaCo-FoundersofCapstonespenttimeon-siteassessingERMCsoperationsevaluat-ingresultsdataandlisteningtophysicianspatientsandemployees.Thisassessmentledtothecreationofanannualactionplanwhichhasguidedtheactivitiesofanewlydevisedteamstructure.Thisteamstructuremodelisleader-ledyetemployee-driventoengagethefront-lineemployeesincreatingthechanges.TheteamsofleadersandemployeesthathavechampionedtheseeortsincludetheSteeringTeamBestPlacestoWorkCommunityRela-tionsHealthcareEducationTrainingandServiceExcellence.OverthecourseoftheyeartheseteamshaveledimprovementsrelatedtogoalsettingactionplanningandmeasurementleadershiptrainingbehaviorstandardspatientcommunicationpatientandemployeeroundingannualperformanceappraisalscommunicationtransparencycommunityinvolvementInOctober2013are-assessmentwascon-ductedbyCapstonetoevaluatetheprogressandresultsofthechangesandtocreatethesecondyearactionplan.Theassessmentrevealedthattherstyearseortshaveresultedinmeasurableimprovementsintheestablishedpatientsatisfactionandemployeesatisfactiongoals1.Toincreasepatientsatisfactionasmeasuredbytheirwillingnesstorecommendsurgeryrehabilitationoutpatientservicesemergencyandinpatientcare.Thisismeasuredbyanexternalsurveyinggroupviaastandardizedpatientsatisfactionsurveyprocess.2.Toincreasethepercentageofemployeeswhostronglyagreethatdepartmentscoop-erateandcommunicatetomeettheneedsofthepatientsandcustomers.Thisismea-suredinaquarterlyemployeesatisfactionsurveyaswellasanannualsurveyprocess.WeareimpressedwithourinteractionswiththeleadersandemployeesatERMCandadmiretheirdedicationtocreatingagreatexperienceforpatientsandstaSueTetzlacommentedduringarecentERMCvisit.Thecommunityshouldbesoproudoftherockstareortsthathaveresultedintheseimprove-mentsoverthispastyearaddedJaneMcLeod.TolearnmoreaboutCapstoneLeadershipSolutionsInc.visitwww.capstoneleadership.net.YouvespokenwevelistenedAtEatonRapidsMedicalCenterweknowhowvitalitistounderstandtheneedsofourpatientsandcommunityinordertoprovidethebestcarepossible.Throughconversationswithcommunitymembersandanalysisofpatientsatisfactionsurveysithasbeendeterminedthatweneedtofocusonimprovingourcustomerserviceandcommunication.Werecognizethatcaringstartsthemomentyouwalkthroughourdoors. 6517.663.2671www.eatonrapidsmedicalcenter.orgEatonRapidsMedicalCenteramongrstinU.S.tooernewtechnologyforchronicpainpatientsOnWednesdayAugust72013anERMCpatientwasamongtherstinthenationtobeimplantedwithapainmanagementsystemdesignedforsafefull-bodyMRIscans.InthepastpatientsreceivingthistreatmentcouldnolongerhaveanMRI.Medtronicsnewmedicaldeviceistherstandonlyspinalcordstimula-tortheFDAhasapprovedforMRI.MRIisastandardofcareinthediagnosisandtreatmentofmajorhealthconditionsinclud-ingcancerstrokeandneurologicalproblems.PatientswithpainmanagementdevicesimplantedtomanagetheirchronicpainwerepreviouslydeniedanMRIscanduetoconcernsaboutthedevicebeingaectedbythelargemagneticeldsandradiofrequencyenergyinvolvedinMRI.WithoutaccesstoMRIapatientcouldriskdelayeddiagnosisorinaccu-rateidenticationofaserioushealthcondition.ForthisreasonDr.RichardFerropainman-agementsurgeonatERMCispleasedtobeoneoftherstsurgeonsinthenationtousethisadvancementinneurostimulationtechnol-ogy.FormoreinformationaboutEatonRapidsMedicalCentersMRI-safepainmanagementsystemscall517.663.9524.VicePresidentofPatientServicesKrisAllenKrisgraduatedfromLansingCommunityCollegesNursingProgramandobtainedaMastersinNursingandMastersinHospitalAdministrationfromtheUniversityofPhoenix.BeforejoiningERMCinMarchKrisspentWhatsNewEverybodythatworksatEatonRapidsMedicalCenterissonice.Itsallone-on-oneandverythorough.Ilovethathospital.RoseA.Alishaisverygoodatdrawingblood.SheisverypoliteandniceandIloveher.Ijustwantedyoutoknowhowgoodsheis.SandyP.13yearsworkingatMcLarenGreaterLansinginvariousnursingroles.TroyFergusonDOGeneralSurgeryVascularUltrasoundJohnG.FataM.D.DirectorofEmergencyPhysiciansKerryBartleyNPFamilyPracticeRedicarePatientTestimonialsNancyMillerdemonstratesvascularultrasound 7NewstroketechnologyallowsforbetteroutcomesWhatsNewOrthopedicsIntroducingTotalKneeHipReplacementsOne-on-onepre-operativeeducationContinuityofcarefromdiagnosistophysicaltherapyCollaborativehealthcareteamClosetohomeKentonWaterbrookD.O.CertiedbytheAmericanOsteopathicBoardofOrthopedicSurgeryGetYourStrideBackThereissuchafeelingofpersonalconnectionatERMC.Dr.Waterbrookputmeatease.Thepre-operativeprocesswasverycomprehensiveandtheinpatientunitwasveryresponsiveduringmyrecoveryprocess.Ialsohadagreatexperiencewiththerehabilitationdepartment.Everyonecametogethertohelpmeachievemygoalofworkingwithmyhorsesagain.-JanDudasEatonRapidsresidentandhappypatient.Compassionateinnovativecare1500SouthMainEatonRapidsMI48827517.663.9403www.eatonrapidsmedicalcenter.orgIntroducingOwietheOwlournewmascotHeisofteninneedofmedicalattentionbutisstrivingtoliveahealthylifestyle.NewtelephonesystemEatonRapidsMedicalCenterpartneredwithSparrowthisyeartobringthenewTelestrokesystemtotheERMCEmergencyDepartment.TheTelestrokenetworkallowsforinstantanddirectcommunicationwithneurologistsatSparrowtheonlycertiedComprehensiveStrokeCenterinMichigan.Thisinnova-tivetechnologywillhelptotransformthewaycareisdeliveredbyallowingemergencyphysiciansandstrokeneurologiststohelptreatpatientsinatimelyandcollaborativemanner.ThistechnologyusesiPadsandremotemonitorstoinstantlybringthespecialisttothebedsidestatedKrisAllenVicePresidentofPatientServicesatERMC.Neurologistsareabletoevaluatepatientsmuchsoonerandsetacourseofactionforourstatofollow.ByutilizinganiPadandtalkingtophysiciansatsurroundinglocationswereabletohelpsavelivessaidAnmarRazakM.D.SparrowStrokeNeurologistandincomingDirectoroftheTelestrokeprogram.Timeisimperativewhenitcomestostroketreatmentsobeingabletoteleconferenceinrealtimecandrasti-callyimproveapatientschancesofmakingafullrecovery. 8517.663.2671www.eatonrapidsmedicalcenter.orgEmployeeshonoredwithdistinguishedserviceawardandourhospitalbehindthescenes.FromhercheerfulupbeatgoodmorninggreetingtoherdailydeliveryroutinePennyalwayscarriesasmileandoersapositiveattitude.ThoughbusinesscomesrstPennyalwaysmakestimetooerhelpwithmanyeventsandcauses.ShehasbeenaskedtorepresentERMCbyleadingthehospitalsRelayforLifeteam.PennyalsoplayedaveryactiveroleinthisyearsMichiganHarvestGatheringfooddrive.Icanthinkofnobetterambassadorforthehospital.EatonRapidsMedicalCenteremployeesMarciaJacksonandPennyMcWhirterwerehonoredwiththeDr.MeinkeandDr.ShermanDistinguishedServiceAwardatthehospitals2013WinterGala.Eachyeartwoemployeesarerecognizedforprovidingexceptionalser-vicetoEatonRapidsMedicalCenterpatientsandthecommunity.Theawardwasestab-lishedtohonorDr.MeinkeandDr.ShermanphysicianswhowereinstrumentalinthefoundingofEatonRapidsMedicalCenter.BeforeretiringMarciaJacksonworkedasaLicensedPracticalNursefortheMedicalSurgicalUnitfor31years.ThenominationstatesMarciatakesgreatprideinERMC.Shequietlygoesaboutdoingherjobonadailybasisnevercallingattentiontoallshedoes.Sheiskindandcaringwithfellowstamembers.Marciaistunedintoothersbytheattentionshegivesthemduringconver-sation.Youfeellikewhatyouresayingisimportantandoftrueinteresttoher.Withhermanyyearsofexperienceothersseeherasafamiliarfaceandlooktoherwithcon-dence.Herdemeanorradiatescomfortandshowshertruecommitmenttothecustomerserviceweneedtogive.Herheartisintherightplacebyallshedoesandallshesup-ports.PatsonthebackarenotwhatMarcianeedsratherseeingapatientcomfortableandwellcaredforbringherthegreatersat-isfaction.Sheloveswhatshedoesandwhereshespendsherday.Thisismadeevidentbyhersmilehardworkandloyalty.PennyMcWhirteristheLeadBuyerintheMaterialsManagementDepartmentandhasworkedforthehospitalfor18years.Accord-ingtothenominationPennysprideinERMCisevidentineverythingshedoesSheisalwaystunedintotheneedsofothers.HerdutiesaresuchthatshehelpsourpatientsAwardrecipientsMarciaJacksonleftandPennyMcWhirterrightreceivetheDr.MeinkeandDr.ShermanDistinguishedServiceAward.Everyonewasreallyhelpful.Theyweresonicetheymademecry.JoyceO.IwasseenrightawayIalwayshavegoodserviceatthehospital.Iam100happy.-FrankG.PatientTestimonials 92013EatonRapidsMedicalCenterEmployeesoftheMonthJanuaryPennyMcwhirterFebruaryDawnWartenbeMarchJanetRichardsAprilScottPiperMayCharleneSmithJuneDennisMitchellJulySherryCampAugustThomasKellyDOSeptemberAntonetteGuillenOctoberHeatherSchraggNovemberLindaLohmeierDecemberRickEggersEveryonewasreallyhelpfulprofessionalandcaring.GaryD.IthinkthemethodsusedbytheRehabdepart-mentarereallygood.Itsagreatgroupofpeoplewhoarealwaysveryhelpful.Everythinghasreallyworkedoutwell.DaleB.ElectronicHealthRecordUpdatesEatonRapidsMedicalCenterhasenteredintoanagreementtocontinueitspartnershipwithMedicalInformationTechnologyMEDITECHtoprovideafullyintegratedelectronichealthrecordEHR.ThemovementtoanewcomputerplatformMEDITECH6.xisscheduledforimplementationonMay12014.TheAmericanRecoveryandReinvestmentActof2009autho-rizestheCentersforMedicareMedicaidServicesCMStoprovideincentivestohospitalswhoadoptimplementupgradeanddemonstratemeaningfuluseofcertiedEHRtechnology.ERMCisproudtoannounceachievementofStage1MeaningfulUseinSeptember2011andwiththemigrationtoMeditech6.xwillbeginattestationforStage2inJuly2014.Thebenetsofthisincludeimprovedqualityofpatientcareincreasedpatientparticipationinhealthdecisionsimprovedaccuracyofdiagno-sesandhealthoutcomesgreatercoordinationofcareincreasedecienciesandcostsavings.AdditionalbenetsofthisprojectwillincludeaccesstothepatientportaldirectlylinkedfromtheERMCwebsite.Theportalwillallowpatientstoviewandrequestupdatestodemographicandinsuranceinformationcurrentallergiesandconditionsandmedications.Patientswillalsobeabletoelectronicallyrequestrellsviewalllabresultsandradiologyreportsscheduleandconrmappointmentsandaccessonlinebillpay.FurthermorepatientswillalsobeprovidedaccessdirectlyfromtheERMCwebsitetoMicromedexamultimediaencyclopediathatengagesvisitorswithanimationsvideosandillustrationstocomplementmorethan3900articlescoveringconditionsinjuriesteststreatmentoptionsnutritionandmore.TheHealthNavigatorfeatureprovidesauniquevisualsearchinterfaceusing3Davatarstohelpconsumerspinpointandgatherinformation. 10517.663.2671www.eatonrapidsmedicalcenter.orgTheexperiencewassuperbAllthepeoplethatwerecomingintotheroomwerenicetobearound.JackM.WealwaysuseERMCforeverything.Itsawonderfullittlehospital.Wealwayshaveagoodexperience.Wearebigsupporters.-JoyceC.2013AuxiliaryHighlightsPuttingtheFUNinfundraisingPurseBingoOnThursdayMay22013theEatonRapidsMedicalCenterAuxiliaryheldtherst-annualPurseBingofundraiser.All100ticketstotheeventsoldoutquickly.Participantshadthechancetowin20dierentpursesthateachhadaminimumvalueof40.ThewinnerofthelastroundofBingowonaCoachpurse.Doorprizeswerealsogivenawayduringtheevent.SavethedateforthenextPurseBingoonMay12014FallGalaDinnerSilentAuctionProceedsfrombotheventsaregoingtowardthepurchaseofapediatriccolonoscopefortheERMCSpecialtyClinicsGastroenterologyServices.PurseBingoProceeds1700FallGalaProceeds8540PatientTestimonialsTheEatonRapidsMedicalCenterAuxiliaryheldtheFallGalafundraiseratTheEnglishInnsMedovueHallonOctober182013.TheeventfeaturedthesoundsoftheSeaCruisersalocalrockandrollbandthathasbeenplayingmusicfromthe50s60sand70sforover25years.Morethan60itemsweredonatedbyareamerchantsandindividualstothesilentauctionincludinghand-craftedfurnitureholidaydecorationspowertoolsjewelryhotelpackagesanddinnergiftcerticates.NextyearsGalawillbeheldonOctober172014. 11Golfersinks10000hole-in-oneOneluckygolferfromtheEatonRapidsMedicalCenterFoundationGolfOutingis10000richerafterwinningthehole-in-onecontest.Ackley-Peters-HaubertAPHInsuranceServiceInc.presentedtheprizemoneytowinnerKurtKrama-renkoinSeptember.APHInsuranceisadedicatedsupporteroftheFoundationandhassponsoredtheoutingshole-in-oneprizesince2004.Thehole-in-onewasshotfrom165yardson6WhiteatEldoradoGolfCourseinMasonMichiganonAugust162013.KramarenkowhohasparticipatedintheoutingforyearshasdonatedagenerousportionoftheproceedsbacktotheFoundation.MikeBellEldoradoGeneralManagerandGolfProfessionalestimatedthatithasbeen15yearssincesomeonelastwonahole-in-onecontestatthecourse.HepresentedKramarenkowiththeagfromthehole.Kramarenkoalsotookhomeatrophyforwinningclosesttothepin.TheERMCFoundationusestheproceedsfromtheoutingtosupporttechnologyequipmentandbuildingimprovementsattheMedicalCenter.RyanScottCommercialLinesAccountManageratAckley-Peters-HaubertInsuranceServiceInc.leftpresentsthecheckalongwithLindsayPetersDirectorofMarketingatERMCrighttohole-in-onewinnerKurtKramarenkocenter.Wewereextremelypleasedwiththeservicethatwereceived.MorepeopleneedtoknowthatEatonRapidsisgreat.WealwaysrequesttouseEatonRapidsMedicalCenter.ThenursesKarenandBarbwereveryniceandprofessional.-IloB.FirstPlaceMensDivisionTri-CountyOceonAgingTeamCharlesGreenGaryMitchellDavidBeckDaleNixonFirstPlaceMixedDivisionGibbsTeamToddGibbsDr.GraceGibbsAngelaHarrisDr.MichaelKowalczykThroughthetremendoussupportofthegolfersandsponsorstheFoundationwasabletoraisenearly19000attheouting.TheFoundationwouldliketothankthemajorsponsorsMcLarenGreaterLansingandDr.KentonWater-brook.NextyearseventwillbeheldonAugust222014. 12517.663.2671www.eatonrapidsmedicalcenter.orgAsamemberofEatonRapidsMedicalCentersHealthWorksFitnessCenterIappreciatetheoppor-tunitytoworkwithapersonaltrainerthreetimesaweekasaperkofmymembershipwiththetnesscenter.HealthWorkstrainerJasmineAhujagoesaboveandbeyondhernecessarydutiesandalwayspushesmetothenextlevel.Ihaveseenpersonalgoalsreachedthankstoherencouragementandcoach-ing.AsIamstartingtoseepositiveresultsofmytrainingIwantedtomakenoteofJasminessupportivecoachingtechniquesassheisagreatassettoERMC.BrandonJ.PatientTestimonialsEatonRapidsMedicalCenterwouldliketothankyouforgivingusexcellentratingsonourpatientsatisfactionsur-veys.RecentHospitalCon-sumerAssessmentofHealth-careProvidersandSystemsHCAHPSreportsrankourinpatientsatisfactioninthetop9percentnationwideThisreportorganizedbyHealthStreamindependentlyanalyzesourinpatientsatisfac-tiondatathatissubmittedtoMedicare.TheoverallHCAHPSSurveycompositescoreranksERMCsinpatientsatisfaction6thoutofthe115hospitalsinMichiganand1stinthemid-MichiganareaWeappreciateyourpositivefeedbackandlookforwardtocontinuingtooeronlythebestmedicalcareforyouandyourfamily.ERMChighlyratedonpatientsatisfaction 13IwanttosayTHANKYOUforthecarethatmydaughterreceivedwhileshewasthere.TheemergencyworkersboththenursesandDr.Kellywereamazinginthewaytheytreatedher.Theymadeherfeelcomfortableduringthattime.Thelaboratorystadidagreatjobwhentheyhadtodrawherbloodandtheywerereallygoodwithher.Thenursingstaontheoormadeherstayovernightfunwhenitcouldhavebeenascaryexperienceforher.Ourvisitwasverypositive.Icouldnotbehappierwiththecarethatmydaughterreceived.TreLifSocityTheEatonRapidsMedicalCenterFoundationwouldliketothankadistinguishedgroupofindividualswhoseoutstandinggenerositydem-onstratesacommitmenttothehealthofthecommunity.MembersofthenewTreeofLifeSocietycommittodonatingatleast1000totheEatonRapidsMedicalCenterFoundationannually.RickKristyAckerAckley-Peters-HaubertInsuranceServiceInc.JackJanDentonTomShariGlynnAshokKavitaGuptaTimothyLoriJohnsonStanGarnetPhinneyMarkCarolKatherineRodgeDonnaJ.RottenbucherDougDorisStevensonFoundationBoardofDirectorsChairmanJackDentonPresidentTimothyJohnsonTreasurerShariGlynnSecretaryLindaGoodnoeERMCBoardRepresentativeBillBottiERMCBoardRepresentativeLeonardPetersBusinessProfessionalChairEdShotwellPlannedGivingChairStevePetersAnnualSupportChairLindaFullerAtLargeMembersSallyBabbittJodiBackofenMikeDeGrowRogerGreenhoePaulMalewskiDougStevensonFoundationappointsnewboardmembersERMCFoundationTheEatonRapidsMedicalCenterFoundationBoardispleasedtoannouncethatJodiBackofenandPaulMalewskihavebeenappointedasitsnewestmembers.BackofenworksastheChaosCoordinatoratCon-sumersProfessionalCreditUnionCPCU.MalewskiservedtheEatonRapidscommunityasChiefofPolicefor10yearsbeforerecentlyretiring.Thehospitalisthebackboneofthecommunity.ItisimportanttometokeepithereandsuccessfulstatedBackofen.Shebringsextensivenancialmarketingandeventplanningexperiencetotheboard.DuringhistimeontheboardMalewskiwillstrivetomakeadierenceandsupportthevitalrolethishospitalhasinourcommunity.Inaddi-tiontoassistingERMChehelpsmanyorganizationsinEatonRapidsincludingRotarytheHistoricalSocietyandSIRENEatonShelter. 14517.663.2671www.eatonrapidsmedicalcenter.orgMcLarenGreaterLansingMirviewImagingPharmacyGroupPracticeAssociatesMrs.GarnetPhinneyMr.andMrs.MarkA.RodgeMrs.DonnaRottenbucherMr.andMrs.StevenC.ScarlettMr.andMrs.DouglasC.StevensonDr.andMrs.DanWrubelEatonRapidsPublicSchoolsERMCAuxiliaryMr.andMrs.TomGlynnDr.andMrs.AshokGuptaMrs.JayneHarrisMr.andMrs.TimothyJohnsonKatranjiHandCenterDr.andMrs.ThomasA.KellyMr.KurtKramarenkoLansingOrthopedicPCLutzEnterprisesInc.Mr.andMrs.RickAckerAckley-Peters-HaubertMr.andMrs.WilliamBabbittMr.andMrs.DavidBallardMr.andMrs.JamesBallardMr.andMrs.FrankL.BontaMr.MatthewCareyConsumersProfessionalCreditUnionCoverysMr.andMrs.CarlF.DavisMr.andMrs.JackDenton2013DonorsDecember2012-December2013750500-749250-499100-249TreeofLifeLifetimeContributionsBronzeLeaf1000SilverLeaf5000GoldLeaf10000FoundationStone100000BensElectricMr.andMrs.MichaelBrownMr.andMrs.GaryCaltriderCRGDirectoriesEatonRapidsLionsClubHPSMr.MarkR.HaubertMr.andMrs.FritzKellermannMoneyRecoveryNationwidePlanteMoranPLLCMr.andMrs.KevinJ.PopleRisnerExcavatingMr.andMrs.WilliamB.BottiMr.andMrs.KeithA.CantineMrs.JaniceCurryMr.andMrs.JamieDavidsonMr.DaveCoureyDCMIEatonFederalSavingsBankShelly-OdellFuneralHomeMr.andMrs.SchleyMs.SusanShoultzMs.JoyceR.ShowermanERMCFarmersMarketMr.andMrs.BruceR.HigginsMr.andMrs.PaulMalewskiMr.andMrs.EdwardMcReeMichiganGastroenterologyInst.Ms.EdithMockMr.andMrs.LeonardG.PetersMr.andMrs.CalPetersSkinnerFuneralHomeSmithHaugheyRiceRoeggeMr.andMrs.BrianStevensonMrs.PhyllisJ.ToncrayACEHardwareLumberMr.andMrs.MarkAdamMrs.KristineAllenD.AllenTransportMr.andMrs.RobBellMr.andMrs.StanleyD.BlackMr.andMrs.MichaelBradfordMr.andMrs.RoyH.BuckinghamMr.RonaldBullenMrs.FernD.CaldwellMrs.JeanCaneldMr.JamesA.CatalineClintonTrailTreeFarmMrs.MarleneJ.ColganMr.andMrs.MichaelComerMr.andMrs.ClelandL.CookMr.andMrs.WineldS.CowlesMrs.DorothyCrall 15DorothyBowenMr.andMrs.RobertCloughMr.EdmundCuppMr.LeroyE.CuppMr.andMrs.MelvinFreerMr.JoeFreerMr.andMrs.RichardMergenerMs.EdithMockMr.andMrs.DavidOwenMr.CalvinD.RichardsMs.LoriSchmidtMs.VeronicaScribnerMr.andMrs.RobertA.SeaksMr.andMrs.JamesSkittenhelmMs.KarenSpakMr.andMrs.GordonSwixMr.StephenWillisDorothyDickinsonMr.andMrs.LloydMcPhersonJamesFranckaMrs.MarieFranckaJimFullerMr.Mrs.DavidArvizuMr.andMrs.JohnCarrollMr.andMrs.JackDentonMr.andMrs.DouglasL.EarlMs.ClaraHippsMr.andMrs.JohnR.HislerMr.andMrs.NormanHyattMr.andMrs.CarlD.LincolnMr.andMrs.CarlLinsleyMs.BonnieM.MeadMr.andMrs.StanleyMeyerMs.CarolynMillerMr.andMrs.MichaelP.NicholsMr.andMrs.TimothyOliverMr.andMrs.KevinJ.PopleMrs.GeorgiaM.SegerMs.SusanShoultzMr.andMrs.WardStaeldMr.andMrs.RogerTerpeningJaneHislerMs.VanessaBaklundMr.andMrs.PhillipBallMr.andMrs.ArthurA.BienzMr.andMrs.GrantO.BienzMs.EvelynBurkwaltMr.andMrs.TomBurkwaltMr.andMrs.PhilEmmonsMr.andMrs.JosephGeisenMrs.PatriciaAlbaughMr.ElmerHeislerMr.andMrs.DarrellH.HicksMr.andMrs.JamesC.Kingsley2013Memorials100-249ContinuesMs.SandyMillerMs.BlanchePiepkowMrs.GeorgiaM.SegerMr.andMrs.GilSegerMr.andMrs.JamesSkittenhelmMr.andMrs.AlbertStartupMr.andMrs.RexE.TwichellMrs.MaryWardMs.CarolWeaverMr.andMrs.JamesWilsonKayOgstonMrs.KayKrummStanPhinneyMr.andMrs.WilliamBabbittMr.andMrs.JackDentonMr.andMrs.RogerGreenhoeMr.JamesA.MockMs.EdithMockMrs.LindsayPetersMr.andMrs.KeithD.WilliamsPeterRottenbucherMrs.DonnaRottenbucherSarahV.TracyMr.HarryJ.TracyThankyouforyourgeneroussupportDanDeMartinStateFarmMr.andMrs.LintonDavidsonDr.DouglasHoppeEdwardJonesMs.ElizabethA.EsterhaiMr.andMrs.JamesFryMs.KathleenGearhartMs.JudithGemalskyDr.GraceGibbsMr.andMrs.VerlonD.GrahamMr.andMrs.CharlesGulliverMr.andMrs.RussellHalseyMr.andMrs.DonaldF.HasenickMr.HowardD.HillardIndependentBankJonathanP.WulDOPCMr.andMrs.DarylKenneyMr.LesterW.KennicottMr.andMrs.RogerA.KikendallMrs.MargaretKyser-SchmidtMr.DorianLangeLansingSanitarySupplyInc.LansingSurgicalAssociatesMr.andMrs.DanLaunsteinM3Mr.andMrs.WilliamF.McFallMrs.SylviaMcKessyMr.RodMcLaughlinMr.andMrs.LloydMcPhersonMHAMr.DouglasW.MoreauMr.MsPizzaGrindersMs.JacquelineB.OdiorneOptimalStangSolutionsIncMrs.AngelaParsonsMs.MariLinPettitMr.andMrs.JamesRobertsonMr.andMrs.DuaneA.RossMr.DanielSandersSchleyArchitectsMr.andMrs.RickSebastianMr.andMrs.TomSebastianMr.RandySiemonMr.andMrs.JamesSkittenhelmT.O.P.S.MI433Mr.andMrs.RobertE.TalbotTheCenterforSightMr.andMrs.JeroldK.TopliMr.andMrs.JohnD.VanatorMr.andMrs.KeithD.WilliamsMrs.MarilynW.WilliamsForadditionalinformationontheEatonRapidsMedicalCenterFoundationpleasecontactLindsayPetersat517.663.9524. 1500SouthMainEatonRapidsMI48827517.663.2671www.eatonrapidsmedicalcenter.orgNonproftOrg.U.S.PostagePAIDLansingMIPermit10962014EventsAuxiliaryPurseBingoMay1stRelayforLifeMay9thFarmersMarketOpeningMay16thFoundationGolfOutingAugust22ndAuxiliaryFallGalaOctober17thSoaringtonewheightsinhealth2013FourthofJulyParade