ERMC ranks #1 hospital in Michigan for patient satisfaction

Eaton Rapids Medical Center (ERMC) ranks first among Michigan hospitals for patient satisfaction based on the most recently released HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores. In addition, ERMC rates in the top 2 percent of the best hospitals in the nation.

The HCAHPS survey is the first national, standardized, publicly reported survey of patients' perspectives of hospital care. This survey was developed and implemented by the Centers for Medicare and Medicaid Services (CMS) and has been in use since 2006.

The CMS website explains that three broad goals shape the HCAHPS Survey. First, the survey is designed to produce comparable data on patients' perspectives of care that allows objective and meaningful comparisons among hospitals on topics that are important to consumers. Second, public reporting of the survey results is designed to create incentives for hospitals to improve quality of care. Third, public reporting serves to enhance public accountability in health care by increasing transparency. With these goals in mind, the HCAHPS project has taken substantial steps to assure that the survey is credible, useful, and practical. This methodology and the information it generates are available to the public. More information about the HCAHPS Survey can be found at

In addition to ranking first in overall patient satisfaction scores, Eaton Rapids Medical Center ranks #1 in Michigan in the categories of Nurse Communication and Willingness to Recommend Hospital to others. HCAHPS results are based on four consecutive quarters of patient surveys and CMS publishes the results on the Hospital Compare website four times a year. For more information or to view hospital comparisons, visit

Note: CAHPS (Consumer Assessment of Healthcare Providers and Systems) is a registered trademark of the Agency for Healthcare Research and Quality, a U.S. Government agency.

Article posted on September 3rd 2014. - Article Permalink

ERMC Foundation plans golf outing

The Eaton Rapids Medical Center Foundation Golf Outing will be held on Friday, August 22, 2014 at Eldorado Golf Course. Golfers will enjoy 18 holes of golf with a cart, lunch, prizes, hors d'oeuvres and a drink ticket. A $10,000 Hole-in-One challenge will also be sponsored by Ackley-Peters-Haubert Insurance Services. Consumers Professional Credit Union will be sponsoring the Shoot-for-Loot hole with cash and lottery ticket prizes.

The Eaton Rapids Medical Center Foundation uses contributions from supporters to support technology, equipment and building improvements at ERMC. The Foundation's most recent contribution to the Medical Center is the Stryker System 7, a tool used by Dr. Kenton Waterbrook in total knee and hip replacements. The precision of the system improves the total joint fit and is the most advanced system in the Lansing area.

Our community benefits from the free educational programs, health screenings, counseling, support groups and school-based programs offered annually by the Medical Center. Each year, ERMC performs more than $1.8 million of uncompensated care due to patients' inability to pay or lack of reimbursement from government programs. To participate or sponsor a team, contact Lindsay Peters at 517-663-9524 or by email at

Article posted on July 10th, 2014. - Article Permalink

ERMC Farmers Market opens for the season

The Eaton Rapids Medical Center (ERMC) Farmers Market will open for the season at 3 p.m. on Friday, May 16, 2014. Local merchants include Wooden Shoe Herb Farm, Clark Sugarbush, Hillcrest Farms and many more. The market will also feature health information, master gardener education and cooking demonstrations throughout the summer.

Registered dietitian at Eaton Rapids Medical Center Leslie Neubecker-Czubko became the driving force behind the market when she saw a need to promote healthier eating habits among hospital employees and the community while supporting local merchants.

"The idea is that the community, hospital employees, visitors and patients can purchase fresh, nutritious produce from the market and take it home for dinner," says Neubecker-Czubko. "We want our residents to support our local economy and their health by buying fresh fruits and vegetables at the market. In addition, ERMC's dietary department is using some of the locally-grown food in dishes served at the hospital."

The Farmers Market will continue in the ERMC parking lot each Friday from 3 to 6:30 p.m. The Market accepts SNAP EBT (Supplemental Nutrition Assistance Program Electronic Benefit Transfer) Bridge Cards, Double Up Food Bucks (starting June 1st) and Project Fresh Coupons. Eaton Rapids Medical Center is located at 1500 South Main in Eaton Rapids. For more information call 517.663.9453.

Article posted on May 9th 2014. - Article Permalink

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