ERMC rated number one hospital in Michigan by patients for the second year in a row

Eaton Rapids Medical Center (ERMC) is once again rated first out of 122 Michigan hospitals for "Overall Rating of Hospital" and in the top ten percent of the nation for patient satisfaction based on the most recently released Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores.

HCAHPS is a national survey that measures different aspects of hospital care from the patient's perspective. It was developed and implemented by the Centers for Medicare and Medicaid Services (CMS). HCAHPS is administered to a random sample of adult patients, not only Medicare patients. The survey data published in the first quarter of 2015 was collected from 4,140 hospitals between July 2013 and June 2014.

The CMS website explains that three broad goals shape the HCAHPS Survey. First, the survey is designed to produce data from the patient's perspective of the care they received. This allows objective and meaningful comparisons among hospitals on topics important to consumers. Secondly, public reporting of the survey results is designed to create incentives for hospitals to improve their quality of care. Lastly, by reporting publicly, hospitals increase accountability through transparency. With these goals in mind, the HCAHPS project has taken substantial steps to assure that the survey is credible, useful and practical. This methodology and the information it generates are available to the public.

An HCAHPS survey encompasses nine key topics: communication with doctors, communication with nurses, responsiveness of hospital staff, pain management, communication about medicines, discharge information, cleanliness of the hospital environment, quietness of the hospital environment and transition of care. HCAHPS scores-based on four consecutive quarters of patient surveys-are publicly reported on the Hospital Compare website four times each year. For more information or to view hospital comparisons, visit

Heather Schragg, ERMC Quality, Compliance and Risk Manager, attributes Eaton Rapids Medical Center's success over the last couple of years to the implementation of quality initiatives. The primary initiative brought in Capstone Leadership Solutions, a Michigan-based company, to assist in assessing, planning and executing strategies to improve the patient experience.

"In addition, hospital leaders now dedicate time regularly to 'rounding' or purposeful conversations with patients, family members and staff. This allows opportunities to check in, address issues immediately and build relationships," explained Schragg. "We also call our patients after discharge to follow up on their well-being to ensure an understanding of medications, treatment and the care plan."

Eaton Rapids Medical Center is a critical access hospital located in Eaton Rapids, Michigan. Visit to learn more. For additional information on HCAHPS, visit

Article posted on June 9th 2015. - Article Permalink

Eaton Rapids Medical Center offers Babysitting Class

Eaton Rapids Medical Center welcomes Babysitting Instructor, Charlene Hamilton from Cardio Pulmonary Resource Center, Inc. Classes will be held on May 18th, June 1st, and June 8th from 6:00 p.m. - 8:00 p.m. at ERMC.

This course is intended to train young adults, between the ages of 11-14, to be responsible babysitters. The students will learn emergency procedures, discipline techniques, diapering and age-appropriate activities. Pediatric (child and infant) CPR, rescue breathing and the Heimlich maneuver will also be covered, along with basic first aid skills needed while babysitting.

Upon completion of the class, the student will receive a Pediatric CPR card, a Basic First Aid card and a Babysitting Course certificate. Students must attend all three classes to obtain certification. The cost of the class is $30.00 per person. Classes fill up quickly, so please RSVP by calling Cardio Pulmonary Resource Center, Inc. at 1-800-900-2772. Eaton Rapids Medical Center is located at 1500 South Main in Eaton Rapids.

Article posted on May 8th 2015. - Article Permalink

ER man recovering after brush with death

Ed Kleehammer is on the road to recovery at cardiac rehabilitation with Laura Launstein, Occupational Therapist and ERMC Rehabilitation Manager.

Eaton Rapids resident Edward Kleehammer is on the mend after suffering from a heart attack earlier this spring.

Kleehammer, who drove himself to Eaton Rapids Medical Center (ERMC), has no recollection of what happened after he walked through the emergency doors. Three minutes after he arrived, he went into cardiac arrest. An emergency team consisting of John Fata, MD; Ibrahim Shah, MD; Angela Ackley, RN; Katie Ehlke, RN; Angela White, RN; Barb Parrott, RN; Sandy Stallard, RN; Dennis Mitchell, RT; Larry Lutz, MSN, CRNA; Heather Sholty, MA; and Clifton Copeland, MA immediately jumped into action.

Dr. Shah from the McLaren Cardiovascular Group was seeing patients in the ERMC Specialty Clinics when he heard the emergency code and responded.

"The emergency staff saved his life through excellent teamwork, quick thinking and acting, knowledge, and skill," explained Angela Ackley, RN, ERMC Emergency and Medical/Surgical Manager. The team had to defibrillate Kleehammer 10 times and worked to stabilize him for an hour and a half before transferring him to McLaren Greater Lansing, where he had two stents placed in his heart to open his arteries.

"It's a humbling experience to wake up after the fact," remarked Kleehammer.

His wife, Lisa stopped back by Eaton Rapids Medical Center that evening on her way home from McLaren to thank and hug the staff.

"I went down and thanked everyone a couple of days after I got out of the hospital," stated Kleehammer. "Everyone was surprised to see me. They told me I was pretty much dead for 20 to 25 minutes. It's amazing that I have no brain damage." He asked for some time to recover and gain back some strength before sharing his story.

Kleehammer is slowly but surely getting back on track with cardiac rehabilitation. He is very popular among hospital employees when he comes for his appointments.

"It was the biggest adrenaline rush I have ever experienced," said Katie Ehlke, RN. "I was so happy we were able to save him, I was grinning the entire weekend."

"This was a very rare instance where the patient actually survives cardiac arrest, and I am so proud of the staff for their work that day," stated Ackley. "I have never been more proud to be a part of ERMC."

"If this hospital hadn't have been here, I'd be dead, and I know I'm not the only one," noted Kleehammer. "I am grateful. There are no other words."

Article posted on May 5th, 2015. - Article Permalink

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